Quick Links

Shipping & Returns Questions

• Do you ship internationally?

  At this time, we do not ship internationally. Please check back periodically, as we are investigating international shipping possibilities. We look forward to helping you soon!

• Will my shipment from Tacori.com require a signature upon delivery?

  Yes. All items shipped are fully insured during transit; therefore all shipments will require a signature at the time of delivery. Please note that additional charges may accrue if additional delivery attempts are made.

  
  

  We are unable to ship orders to APO, FPO, DPO, and PO boxes from Tacori.com.

• How much does shipping cost?

  Free ground shipping is provided for all items above $250.

• Where will my order ship from?

  All orders ship from our California Design Studios.

• How long does it take for you to ship my order?

  Handcraftsmanship takes time. Average shipping time is 8-10 business days from the date ordered. This allows our artisans to provide meticulous care and attention to create each individual piece.

• Is in-store pickup available for items purchased on Tacori.com?

  At this time, items ordered on Tacori.com are only available to be shipped to the address you designate at checkout.

  
  

  All items purchased on Tacori.com are processed through Tacori.com, and cannot be shipped to an authorized Retail Partner at this time.

• Will my Tacori.com purchase arrive gift-wrapped?

  All Tacori.com purchases will arrive in a Tacori Blue Box. During checkout you will have the option to include a gift message for each order. The gift message will arrive with your order.

• Can I include a personalized gift message with my purchase?

  Yes, during checkout you will have the option to include a gift message for each order. The gift message will arrive with your order.

• What is the Tacori.com return policy?

  We hope you’ll love your Tacori item, but if you’re considering a return, please note that your purchase from Tacori.com may be returned for full credit consideration within 15 calendar days from the date that you received your shipment.

  
  

  Kindly note that your purchase will only be accepted for return by Tacori if it is in original condition with original packaging and absolutely no signs of wear.

  
  

  All items purchased on Tacori.com must be returned through the Tacori.com process, and cannot be returned to an authorized Retail Partner or any other channel.

  
  

  After 15 calendar days from receipt, items are no longer eligible for return, but are eligible for exchange within 30 calendar days from the receipt. After 30 calendar days from receipt, all sales are considered to be final.

  
  

  Just like a return, any item considered for exchange must be in original condition with original packaging and no signs of wear.

  
  

  Items will be returned to sender if there is any visible wear and tear, and will not be eligible for return or exchange.

  
  

  After 30 calendar days from receipt, all sales are considered to be final.

  
  

  Tacori.com’s Return & Exchange policy does not cover any items purchased in-store from an Authorized Retail Partner. For Return & Exchange questions related to an in-store purchase, please contact your Authorized Retail Partner.

  
  

  Any and all product purchased through the Private Sale is final,and will not be accepted by TACORI for exchange, return, or repair.

• How do I return an item?

  All items purchased on Tacori.com must be returned through the Tacori.com process, and cannot be returned to an authorized Retail Partner or any other channel.

  
  

  To process your return, please go to Tacori.com and log into your Account. Within your Account, click on “My Orders”. Select your order and then identify the piece that you would like to return. Follow the directions shown on the screen to submit your Return Request.

  
  

  To meet the 15 day return policy, Tacori.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return.

  
  

  From the point that you submit your Return Request, you will receive an email within one to two business days from the Tacori.com Customer Excellence team which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside, and exterior of the return package.

  
  

  The “Return Authorization Form” that you will receive from Tacori contains your personal return information. You must include this form inside the return shipment package so that we can accurately process and credit your return.

  
  

  The form also includes your “Return Authorization Number”. You must clearly write the Return Authorization Number on the outside of the shipment package so that is visible on the exterior upon receipt. This is very important so that we can accurately process and receive your return.

  
  

  Please note that all packages MUST have your unique Return Authorization number clearly listed on the outside of the package; if it is NOT visible, the package will be refused and returned to you, the sender, and your return will not be accepted.

  
  

  Please note that you will need to ship your package within 5 calendar days from the date that you received your Return Authorization Form in order for it to be considered for return. Anything received after this date may not be accepted.

  
  

  Once we’ve received your item for return, it will be evaluated to ensure that the item is in original condition. If there is any visible wear and tear, or if the jewelry is otherwise not in original condition, item(s) will be returned to sender, and no return credit will be offered.

  
  

  If the Return is accepted, Tacori will send you a confirmation email regarding your return, and will issue a refund to your credit card for the price of the item within 30 days. Please note that any shipping and insurance expenses will not be refunded.

• What is your exchange policy?

  We hope you’ll love your Tacori item, but if you’re considering an exchange for a different piece, different size, or different variation, color or design, please note that your purchase from Tacori.com will be eligible for exchange consideration within 30 calendar days from the date that you received your shipment.

  
  

  Kindly note that your purchase will only be accepted for exchange by Tacori if it is in original condition with original packaging and absolutely no signs of wear.

  
  

  All items purchased on Tacori.com must be exchanged through the Tacori.com process, and cannot be returned to an authorized Retail Partner or any other channel.

  
  

  After 30 calendar days from receipt, all sales are considered to be final.

  
  

  To process your exchange, go to Tacori.com and log into your Account. Within your Account, click on “My Orders”. Select your order and identify the piece that you would like to exchange. Follow the directions shown on the screen to submit your Exchange Request.

  
  

  To meet the 30 day return policy, Tacori.com will timestamp your Return Request to ensure that your item is within the timeframe that is eligible for return.

  
  

  From the point that you submit your Exchange Request, you will receive an email within one to two business days from the Tacori.com Customer Excellence team which will include a Return Authorization Form, a return shipping label, and instructions about what must be included on both the inside, and exterior of the return Package.

  
  

  You will need to ship your package within 5 calendar days from the date that you received your Return Authorization Form in order for it to be considered for exchange. Anything received after this date may not be accepted.

  
  

  The Return Authorization Form contains your exchange information and must be included inside the return shipment package. It also includes your “Return Authorization Number”. Please note the Return Authorization Number must be clearly written on the outside of the shipment package.

  
  

  Please note that all packages MUST have your unique Return Authorization number clearly listed on the outside of the package; if it is NOT visible, the package will be refused and returned to you, the sender, and your exchange will not be accepted.

  
  

  Once we’ve received your item for exchange consideration, it will be evaluated to ensure that the item is in original condition. If there is any visible wear and tear, or if the jewelry is otherwise not in original condition, item(s) will be returned to sender, and no return credit will be offered.

  
  

  If the Exchange is accepted, Tacori will send you a confirmation email.

  
  

  Exchanges for alternate sizes/colors are not guaranteed to be in stock and may require a wait time of 2-4 weeks.

  
  

  Tacori Private Sale All Sales Final: Any and all product purchased through the Private Sale is final, and will not be accepted by TACORI for exchange, return, or repair. There will be no price adjustment for previously purchased TACORI product as a result of Private Sale purchases. Private Sale begins on Monday November 19th at 8:00am PST, and ends on Monday December 3rd at 12:00pm PST. Private Sale is only available through www.Tacori.com, United States only.

• How do I check on the status of my exchange or return?

  To check on the status of your exchange or return, simply log into your account on Tacori.com. Within your Account, click on “My Returns”. Within your account, you will be able to see the status of all exchanges and returns requested.

• What if I didn’t order the correct size?

  People wear jewelry in many unique ways to express their style, and finger size and wrist size is a frequently asked question. For help determining your size, we’ve created sizing guides to assist your selection process.

  • Bracelets
  • Women’s Rings
  • Men’s Rings

  
  

  If you’ve received your item and you need a different size, please click here to read our exchange policy.

• I purchased from Tacori.com and need to send it to you for Repair and Care. What do I do?

  Items purchased on Tacori.com may be returned for Repair and Care through the Tacori.com process.

  
  

  For Repair and Care questions, we invite you to please connect with the Tacori.com Customer Excellence team, which is available Monday through Friday from 9:00 am to 5:00 pm PST at 1-800-860-2523 or customercare@tacori.com.

  
  

  Please note that the Tacori.com Customer Excellence team is specifically designated to handle Tacori.com purchase information only, and does not have information related to any other purchases made through authorized Tacori Retail Partners or other channels.

  
  

  For any and all Repair questions that are not related to a Tacori.com purchase, we continue to recommend that the customer work directly with you, the authorized Tacori retail partner.

  
  

  You can also locate a Tacori retail partner near you by clicking here.

• Can I Return Private Sale Items?

  Tacori Private Sale All Sales Final: Any and all product purchased through the Private Sale is final, and will not be accepted by TACORI for exchange, return, or repair. There will be no price adjustment for previously purchased TACORI product as a result of Private Sale purchases. Private Sale is only available through www.Tacori.com, United States only.